Terms of Service

1. Operator and applicable documents

These terms are issued by EVERBRIDGE and apply to use of everbridge.cc and travel data eSIMs purchased directly from us. Contact: [email protected]; Unit 903D, 9/F, Cameron Commercial Centre, 458-468 Hennessy Road, Causeway Bay, Hong Kong.

The Refund Policy and Pricing & Fees form part of these terms; the Privacy Policy explains information handling. Written order confirmation before payment must state the specific product conditions. Mandatory consumer rights take priority, and an order description cannot reduce the published refund protection without express agreement where legally permitted.

2. Enquiries, quotes and contract formation

• The website currently provides product information and email enquiries, with no online cart, automatic charge or eSIM issuance. Viewing prices or clicking “Enquire about this plan” does not create an order or charge.
• Before purchase we email a written quote stating destinations and supported networks, allowance, duration and activation basis, latest activation date, device requirements, tethering or network restrictions, total payable, delivery timing and refund policy. We do not take payment for supplier products whose availability has not been confirmed.
• A quote is normally valid for seven calendar days, subject to availability confirmation. Before paying, you must expressly accept the specified product conditions, price and these terms. Payment does not waive statutory rights.
• An order is formed after you accept the quote, pay through the confirmed method and receive our order-confirmation email. If we cannot accept or fulfil a paid order, we notify you and refund the amount received in full. We do not substitute a different product without consent.

3. Prices, fees and payment

Catalog prices are reference prices in US dollars (USD) per one-time prepaid plan. Digital delivery, standard setup details, our payment-processing surcharge and automatic renewal each cost US$0. There is no monthly subscription or default overage billing. See Pricing & Fees for each destination and allowance.

Any applicable tax or separately requested custom service must be itemised in the pre-payment quote and agreed. We do not add undisclosed charges. Bank or payment-provider currency conversion, cross-border or card fees are independently disclosed by that provider and are not hidden in the plan price.

The quote identifies available payment methods and the payment recipient. The website does not claim integration with a particular card scheme or wallet. Do not follow unverified payment instructions or email full card details.

4. Digital delivery and installation

Following order confirmation and payment, we normally email a QR code or manual setup details within one Hong Kong business day, unless a different timeframe was clearly agreed before payment. Digital delivery has no shipping charge and no physical SIM is posted.

If the agreed delivery deadline is missed, you can request delivery or cancel the undelivered order for a full refund. Correct email errors promptly. Setup details may be single use; keep them private and avoid deleting an installed eSIM during troubleshooting.

5. Activation, installation and validity

Purchase, installation and activation are separate events. Our standard travel offer uses first-connection activation: validity begins when the installed eSIM first successfully connects to a supported network in the purchased destination. Purchase or installation alone does not start the clock. Only products meeting that rule may be confirmed and delivered as a standard offer.

If a specific supplier product starts validity on installation, that exception, the installation deadline and latest activation date must be highlighted before payment and expressly accepted. We do not silently change the activation basis after confirmation. If the agreed basis cannot be confirmed or met, the customer may decline payment or cancel an unfulfilled order for a refund.

For standard offers, seven, fifteen or thirty days means consecutive 24-hour periods from activation, not a reset at midnight. Order and delivery details record the expiry. Any product using calendar-day validity must state that exception before payment.

Every order must specify its installation window and latest activation date or window before payment; there is no assumed indefinite activation period. A plan ends when data is exhausted or validity expires, whichever comes first. There is no automatic renewal or automatic rollover of unused data.

6. Device and network conditions

• Provide the correct device model and sales region and confirm eSIM support and network-unlocked status. Data-only plans do not include a local number, standard calls or SMS.
• Speed and signal depend on local networks, location, device and congestion. We do not promise universal 5G, unlimited data or uninterrupted access. Networks, speed limits, tethering and additional-purchase options must be stated in the order.
• Your home carrier may charge for a retained home line or its roaming use. Select the correct data line and check home-line settings. Such home-carrier charges are separate from the EVERBRIDGE plan.

7. Acceptable use and restrictions

Do not use the service unlawfully, fraudulently, to interfere with networks or for unauthorised resale. Reliable security or misuse indicators may require proportionate restrictions. Where lawful and practicable we explain the reason and a way to challenge it; this does not automatically remove refund or statutory rights.

If a supplier retires a service, a material product error occurs or we cannot provide what was agreed, we contact you and offer an appropriate alternative or refund under the Refund Policy. A third-party cause alone does not remove our contractual responsibility to you.

8. Support, refunds and complaints

Send product, order, fault, refund and complaint enquiries to [email protected] with your order reference and issue. Hong Kong business days are Monday to Friday excluding Hong Kong public holidays. We aim to respond to general enquiries and refund requests within two such days and complete refund review within five after receiving the necessary information.

The separate Refund Policy explains eligibility, calculation, payment route and timing. If processing takes longer, we explain why and when to expect an update. Internal processing does not automatically shorten statutory deadlines.

9. Responsibility, law and disputes

We undertake to provide services with reasonable care and skill. No disclaimer or limitation removes non-excludable consumer remedies, refund duties, fraud, deliberate misconduct or other mandatory liability. Please promptly explain any reasonably foreseeable loss so it can be addressed.

Subject to mandatory consumer protection, Hong Kong law governs these terms. We first seek a good-faith resolution by email; unresolved disputes may be brought before competent Hong Kong courts. Non-waivable rights and access to competent local authorities or courts under applicable law are preserved.

10. Effective date, language and changes

Version 1.0 takes effect on 14 October 2026 for newly accepted orders from that date. The applicable version and written product conditions accompany order confirmation. Later revisions do not retrospectively change confirmed orders unless required by law or separately agreed.

Chinese and English versions are intended to be consistent. Ambiguities are interpreted in the context of the transaction, reasonable consumer understanding and applicable law, without using translation differences to reduce consumer rights. An invalid provision does not invalidate the remaining lawful provisions.